F.A.Q Jawara Mobile

The JAWARA Mobile application can be downloaded from Google Playstore for smartphone based on Android and App Store for smartphone iOS based.

You can use JAWARA Mobile on Apple and Android tablet. Download the JAWARA Mobile application at AppStore or Google PlayStore to enjoy the best Mobile Banking services.

JAWARA Mobile provides banking services online through smartphone :

•         Account Transaction Features:

Can view Savings Portfolio (Balance and Movement)

Fund Transfer Features:

•         Book transfer
•         Online transfer to Other Bank Accounts,
•         Fund Transfer via SKN/LLG
•         Purchase Transaction Features:
•         HP credit (Telkomsel, Indosat, Tri, XL, Axis, and Smartfren),
•         HP Data Packages (Telkomsel, XL, Axis and Smartfren),
•         e-wallet (Ovo, Gopay, Dana, Link Aja and Shopeepay)
•         PLN tokens
•         Payment Transaction Features:
•         Postpaid HP (Telkomsel, Tri, XL, Axis, and Smartfren)
•   Telkom (Telkom Vision, Indovision, Yes TV, Top TV, OKE Vision, Transvision, MNC Vision)
•         PDAM

                                  PBB

•         PLN
•         BPJS Health
•         Credit Card (QNB Kesawan, Citibank, DBS, Danamon, Permata, Bukopin, Panin, MNC and UOB)
•         TV Cable (TelkomVision/Transvision, MNC Vision and Kvision)
•         Payment with QRIS scanner (QRIS Issuer)*

                  * in the Bank Indonesia licensing process

•         Administration Features:
•         Change Password
•         Change PIN
•         Arrangement
•         Biometric Log in
•         Choose language
•         Account
•         Deactivate 
•         Log out
•         History
•         Transaction History,
•         Favorite :
•         Transfer
•         Purchase
•         Payment
•         Scheduled
•         Transaction Scheduling,
•         Auto debet
•         Incoming messages
•         Message
•         Notifications
•         Other features: 
•         Prayer Times,
•         ATM Location Information,
• Branch Location Information, Promotion, and Product Information;
•         FAQ

Acquirer is a bank or non-bank institution whose function to receive transaction funds from merchant banks. QRIS Acquirer is a QRIS that is attached to merchants whether they use Static, Dynamic, or CPM QRIS. The issuer is a bank or non-bank institution whose function is to send transaction funds to the acquirer. QRIS Issuer is a QRIS that is attached to customers via bank or non-bank applications.

Customers can choose and download the Jawara Mobile application, once installed, register for Jawara Mobile, then the customer ensures there is a balance available to make transactions. Through the application, the customer then scans the merchant’s QRIS code, enters the transaction amount, authorizes the transaction and then confirms the payment to the goods or service provider.

QRIS can be found at Merchants which accept electronic payments via QR Code. They usually have the QRIS logo in their shop.

lies in the process or method when making payments, in the MPM method, the buyer will scan QRIS belongs to the seller, while in the CPM method, the seller will scan the buyer’s QRIS available on the buyer’s payment application.

Customers can confirm this as follows:

• Make sure the ATM card status is active and synchronized with an active account
• The mobile phone number registered with Mobile Banking is matched with phone number that is registered in the Bank Banten account.
• Make sure credit is available on the registered cellphone number to receive the activation code
• If during registration, the customer does not receive an activation code via SMS, the customer can contact Bank Banten Call Center. 

Apabila transaksi pembayaran atau pembelian biller dan transfer di Mobile Banking sukses, tetapi belum di terima di rekening tujuan transfer ataupun pulsa/paket data/tagihan belum berhasil. silakan Nasabah mengunjungi Cabang Bank Banten terdekat / Call Center untuk dibuatkan form pengaduan atas transaksi tersebut, proses penyelesaiannya untuk transaksi transfer Maximal 3 hari kerja dan untuk transaksi pembelian dan pembayaran Maximal 14 hari kerja

If you replace your card (because the card is lost or other reasons), you can visit the nearest Bank Banten branch, and you must re-register Jawara Mobile.

Yes, Jawara Mobile Bank Banten can be accessed anywhere, as long as there is an internet connection on your mobile device. Please note that internet use via your mobile device abroad may incur internet data service charges. Contact your telecommunications operator for applicable internet data service fees.

If you want to replace it with another device, then JAWARA Mobile on the previous device must be deactivate first. The deactivation process can be done independently in the application listed on the previous cell phone or by calling the call center or visit the nearest Bank Banten branch.

If smartphone is missing, report it immediately to the Bank Banten call center on number 1500410 (available 24 hours) for blocking mobile banking services.

Bank Banten customers who have a mobile phone with a camera, data or internet connectivity, have registered for Jawara Mobile, can use Jawara Mobile as an electronic payment tool that can make payments via QRIS.

When downloading the QRIS payment application, consumers may only use authorized PJSP applications such as Jawara Mobile. After scanning the QRIS, consumers must check that the merchant name displayed on their payment application matches the merchant name displayed above the QRIS label. After the payment is successful, the consumer will immediately receive a payment notification. Likewise, the merchant will also receive a notification.

Customers can contact the Bank Banten Call Center 1500410 or visit the nearest Bank Banten Branch Office. The location of the Bank Banten Branch Office can be seen on the Jawara Mobile application in the Information menu

Located in the process or method when making payments, in the MPM method, the buyer will scan the seller’s QRIS, while in the CPM method, the seller will scan the buyer’s QRIS which is in the buyer’s payment application.